Global Quality Process Assessment & Process Mapping for a leading Hi-tech Manufacturer
About Client
Client is a world leader in innovative design and manufacturing of wafer fabrication equipment and services to the semiconductor industry. The Company designs, manufactures, markets, refurbishes and services semiconductor processing equipment used in the fabrication of integrated circuits (ICs).
Case Context/Overview
- As a part of global digital transformation initiative, we partnered with the client to deliver a comprehensive Process harmonization of global Quality processes across the company’s value chain.
- Main objective was to develop detailed process maps, looks for opportunities to harmonize non-standard quality processes. In addition, identify areas which drive competitive differentiation and are potential candidates for further amplification of capabilities by process and technology improvements.
Key Solution Elements
- Understanding & evaluate current Global Quality Business processes.
- Review AS-IS documents, conduct interviews & validate current state processes with stakeholders across global sites.
- Build, develop & demonstrate Process Matrix, SIPOC, Six sigma-based process mapping at 5K (Micro), 50K (Medium), 75K (Intermediate) and 100K (High) level.
- To evaluate the existing AS-IS process, systematically identify pain points, and visually map out the process for a clear overview, facilitating the alignment of quick action strategies.
Scope of services
- Global Quality Process Maturity Assessment in Nonconformance Management function & related integrated business.
- End to end baseline of 100K (High Level Overview), 75K (Intermediate Overview), 50K (Medium Level Overview) and 5K (Micro Level Overview) level detailed processes mapping across following key areas:
a) Nonconformance Management External (NCe)
b) Material Review Board External (MRBe)
c) Escalation Solver (ES)
d) Quick Base (QB)
Benefits and Value Delivered
- Assessed capabilities, identified requirements & categorization done referring Gartner Peers quadrant methodology in Harmonized, Evolved, Controlled & Diversified processes in Nonconformance Management (NCe), MRBe, ES & QS process in Global Quality.
- Developed summarized Process matrix & SIPOC processes for leadership team reviews.
- Systematic Process mapping, interpretation of each main-sub & sub-subprocesses with Pain points for quick & effective functional reference to use while initiating Digital Transformation Phases in an organization.
