About The Client
A leading manufacturing organization seeking to empower business users to build applications and automate workflows without heavy reliance on IT development resources.
Case Context / Overview
- The client had numerous manual, paper-based processes and spreadsheet-driven workflows that were inefficient and error-prone.
- IT backlogs prevented business teams from getting the digital tools they needed in a timely manner.
- The client sought a platform that would enable citizen developers to build applications rapidly while maintaining governance and security standards.
Key Solution Elements
- Microsoft Power Platform (Power Apps, Power Automate, Power BI, and Power Virtual Agents) deployment and governance framework.
- Development of a Center of Excellence (CoE) to govern the citizen developer program and ensure solution quality.
- Training and enablement programs for business users across multiple departments.
- Integration of Power Platform with SAP and Microsoft 365 for seamless data access and process automation.
Scope of Services
- Power Platform tenant setup, governance policies, and security framework.
- CoE Starter Kit deployment and customization.
- Citizen developer training program design and delivery.
- High-priority use case identification and first-wave application development.
Benefits and Value Delivered
- Rapid application development timelines reduced from months to weeks for standard business applications.
- Significant reduction in IT backlog as business teams took ownership of their own workflow automation.
- Improved data visibility through Power BI dashboards connected to operational systems.
- Scalable citizen developer community empowered to drive continuous innovation across the organization.
