Global Quality Process
Assessment & Process Mapping
for a leading Hi-tech
Manufacturer
About The Client
Client is a world leader in innovative design and manufacturing of wafer fabrication equipment and services to the semiconductor industry. The Company designs, manufactures, markets, refurbishes and services semiconductor processing equipment used in the fabrication of integrated circuits (ICs).
Case Context/Overview
- As a part of a global digital transformation initiative, we partnered with the client to deliver a comprehensive process harmonization of global quality processes across the company’s value chain.
- The main objective was to develop detailed process maps and look for opportunities to harmonize non-standard quality processes. Additionally, we aimed to identify areas that drive competitive differentiation and are potential candidates for further amplification of capabilities through process and technology improvements.
Key Solution Elements
- Understand and evaluate current Global Quality Business processes.
- Review AS-IS documents, conduct interviews, and validate current state processes with stakeholders across global sites.
- Build, develop, and demonstrate Process Matrix, SIPOC, and Six Sigma-based process mapping at 5K (Micro), 50K (Medium), 75K (Intermediate), and 100K (High) levels.
- Evaluate the existing AS-IS process, systematically identify pain points, and visually map out the process for a clear overview, facilitating the alignment of quick action strategies.
Scope of Services
- Global Quality Process Maturity Assessment in Nonconformance Management function and related integrated business processes.
- End-to-end baseline of detailed process mapping at 100K (High Level Overview), 75K (Intermediate Overview), 50K (Medium Level Overview), and 5K (Micro Level Overview) levels across the following key areas:
a) Nonconformance
Management External
(NCe)
b) Material Review Board External (MRBe)
c) Escalation Solver (ES)
d) Quick Base (QB)
b) Material Review Board External (MRBe)
c) Escalation Solver (ES)
d) Quick Base (QB)
Benefits and Value Delivered
- Assessed capabilities, identified requirements, and categorized processes using Gartner Peers quadrant methodology into Harmonized, Evolved, Controlled, and Diversified processes in Nonconformance Management (NCe), MRBe, ES, and QB processes in Global Quality.
- Developed summarized Process Matrix and SIPOC processes for leadership team reviews.
- Systematic process mapping and interpretation of each main-sub, and sub-process with pain points for quick and effective functional reference to use while initiating Digital Transformation phases in the organization.
