About The Client
A global leader and one of the largest Hi-Tech Majors based in Bay-Area, CA.
Case Context / Overview
- Client has grown both organically and inorganically with multiple acquisitions worldwide, resulting in disparate processes and systems.
- CIO organization was challenged to undertake an end-to-end 'People, Process and Technology' assessment to define global standards such that the organization is ready to support business growth.
- No end-to-end traceability between Requirements, Design, Development and Tests.
- Manual deployment/analysis/conflict resolution of changes and their related objects (e.g. Transport Requests).
- Difficulty in identifying objects (downstream, upstream, within) that are changed or affected by the work done in the CR.
- Manual transport maintenance and system refreshes are difficult to schedule and impact release cycles.
- No capability for project and management teams to track changes in alignment with project phases.
- Long-running testing cycles due to lack of capability to select tests based on impacted programs/modules.
Key Solution Elements
- Define roles and responsibilities at application levels and integrate with overall change management process (e.g. code review, TR review, document review).
- Set up a decision-making framework to speed up the process and avoid bottlenecks.
- Enable controls at deployment level (e.g. Development, testing, retrofit, objects lock).
- Leverage Solution Manager to manage changes in SAP and non-SAP applications.
- Tight integration between ServiceNow and Solution Manager to take advantage of technology best practices.
Scope of Services
- eVision & Strategy: Establish a collaborative vision for transformation. Ensure alignment with the overall strategy, objectives, and goals.
- Current State Assessment: Document findings, hypothesis, and associated opportunities.
- Transformation Roadmap: Long-term plan with milestones. Identify and prioritize initiatives based on their strategic impact and associated cost/effort. Logically phase initiatives with clear milestones and deliverables.
- Timeline: Establish a realistic timeline for each phase and initiative.
Benefits and Value Delivered
- Enhanced Efficiency: Implement leading practices to streamline operations.
- Strategic Alignment: Ensure roadmap aligns with enterprise strategy.
- Quick Wins: Provide immediate solutions to address pain points.
- Future Readiness: Prepare the organization for upcoming challenges.
- Vendor Selection: Implement a clear evaluation process with associated scorecards.
